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About Our Shipping And Delivery Terms

Our company the Moroccan Artisans Factory hopes all clients are extremely satisfied with their Moroccan Baskets.

Our target is to supply every single client with the greatest services.The Baskets are shipped out of our Factory’s warehouse in Fez (Morocco).

Shipping will be sent by courier service (CONTAINERS, DHL, FEDEX, TNT, POST…) depending on your choice.You will be able to track the shipment by the tracking number which the shipping company will provide you.

Our couriers will require a signature from you on delivery,  try to be there At the exact time.

In case you doubt your presence at home during the day please provide an alternative address or instructions.

Our company is not responsible if any item you have requested is detained or charged by the Excise Service, so we recommend that you check with the excise department before ordering from us. To edit an order or delivery address, contact us immediately and we’ll do our best to make adjustments before submitting, but we cannot guarantee that changes will be made once the request is processed.

The request may require an additional charge if the delivery address is changed after the baskets have been sent.For shipping orders, shipping charges are calculated according to the volumetric weight and will be added to your order upon payment.As all of our Baskets are made of natural materials & resources, the buyer bears the responsibility of checking any import restrictions for the delivery country.

Delivery Times:

We try always our best by relying just on transportations that require less time. Shipment on airways takes 1 week. Shipment on containers takes 1-month.

Please note the Moroccan Artisans Factory won’t be responsible for material failures resulted by Natural, anthropogenic, and Transportation Disasters. Damage insurance will cover the full value of the goods being shipped.

If you have any questions about these Delivery Terms, please contact us using use the email links on the Contact page.